Return & Refund Policy

At Bettino, we strive to ensure that you are fully satisfied with your purchase. If you wish to cancel your order, you may do so within 12 hours of placing it, provided the item has not already been shipped. To request a cancellation, please contact our support team at bettino.msl@gmail.com with your order details.

If you receive a defective or incorrect item, or if you simply change your mind, we accept returns or exchanges within 7 days of delivery. The product must be in its original condition—unused, unwashed, and with all tags and packaging intact. Custom-sized, altered, or personalized items are not eligible for return or exchange. Sale items or those bought during promotional offers may also be non-returnable unless they are damaged.

To initiate a return or exchange, email us at bettino.msl@gmail.com with your order number, photos (if applicable), and reason for the return. Once approved, we will either arrange a pickup or provide instructions for shipping the item back to us. Refunds for eligible returns will be processed to your original payment method within 5–7 business days of receiving the item. Return shipping is free in the case of damaged or incorrect items. For other returns, you may be responsible for return shipping costs.